Our Business Policies
By placing an order, you are authorizing Flowershop.com to make substitutions
allowed by stringent guidelines. Flowershop.com will always attempt to fill the
order as closely as possible; however if the container, flowers, or other items
that comprise the order are unavailable then the order will be substituted with
content equal to the original value of the order.
If an order is filled and it is determined that inappropriate or unauthorized
substitution has occurred, the filling florist will replace the arrangement at
no additional cost. However, we reserve the right to substitute alternate color
on roses; that is, should you place an order for a particular rose color and it
becomes unavailable, we will substitute an alternate rose color without
notification. The placement of your rose order implicitly authorizes us to
change rose color as necessary, without contacting you.
Flowershop.com will gladly refund any purchases if the filling florist fails to
provide a resolution to any problem that occurs during the preparation and/or
delivery of the item.
If any customer reports that an order is not delivered, we request 24 to 48 hours to contact
the filling florist to determine the arrangement's whereabouts. We reserve the right to attempt
a redelivery if (a) the recipient is not home during the time of delivery; or (b) no neighbor is
available to accept the delivery on behalf of the recipient.
If it is determined that the filling florist did not make the delivery attempt, we will gladly
provide you with a refund. We always ask that the filling florist provide an apology
arrangement to the recipient if it is determined that the filling florist was at fault, regardless of
Delivery to APO/FPO addresses is not available.
Same Day Delivery
If your order is placed by 12:00 noon in the recipient's time zone, same-day delivery is
generally available throughout the US and Canada. Funeral orders can be delivered same day
with a 4-hour lead time. Deliveries for morning services must be received the day prior by
2PM in the recipient's time zone.
We are capable of fulfilling your order to Canada and abroad. INTERNATIONAL service is available by PHONE only. Please call 1-800-627-0046 for assistance in placing your international order. DO NOT attempt to order online; all international orders placed on this website will be rejected by our system.
You can trust Flowershop.com to handle your funeral delivery with the upmost
help us make your experience flawless by following our funeral delivery policies:
• For afternoon delivery Monday-Saturday, orders must be received with a 4- hour lead time (i.e. a 2PM funeral delivery needs to be received by 10AM).
• For morning delivery Tuesday-Saturday, orders must be received the day prior by 2PM in the recipient's time zone.
• For Monday morning delivery, orders must be received before 11AM Saturday in the recipient's time zone.
• For services held on Sunday, most deliveries will take place on Saturday afternoon. Orders must be received by 10AM on Saturday in the recipient's time zone.
We would be happy to honor requests for specific time deliveries namely AM, PM or by a
specific time in the afternoon, such as by 4:00 PM., if the order is placed 24 hours in advance.
Please make your request in the "special instructions" field in the shopping cart. We will make
every effort to meet your special delivery requests; however, in some cases, delivery may not
be possible by the requested time due to circumstances beyond our control. Also, in general,
we are unable to accommodate specific times during the two day period prior to and including
the major floral holidays: Valentine's Day, Easter, Mother's Day, Sweetest Day, Thanksgiving
Sunday and Holiday Deliveries
Delivery service is often not available in many areas on Sundays or legal holidays. So, while
every effort will be made to accommodate such deliveries when possible, items requested for
delivery on a Sunday or legal holiday may have to be delivered the day before or the day after
the date requested.
Same-day delivery is commonly requested of us, and in the majority of situations we can
satisfy this request if the order is placed by 12:00 noon PST.
If you have other specific delivery requests or a very specific delivery time request then please
contact us at 1-800-627-0046. Although phone service is available 24 hours a day, it is best to
inquire about unusual delivery requests by calling between 8 AM and 7 PM MST
Most of our non-floral, specify gifts are shipped via a courier service, not
delivered by florists. These items are never available for the same -day
delivery, as they are shipped by a third party provider. If you order flowers
and a specify gift together, please be aware that the 2 items will
not arrive together.
If you select Ground shipping, please allow the estimated time of delivery
status. Second -Day and overnight delivery is available for some products.
Please note that, once placed, non-floral gift orders cannot be cancelled.
We cannot maintain responsibility for merchandise once collected by a frieght
carrier. Should your selection arrive damaged or otherwise defective, we
will glady provide you with the phone number of the frieght carrier, please
contact the shipping carrier and refer them to your tracking number.
Our speciality gift items are available only for shipment within the continental
United States; We regret that we cannot provide speciality gift item shipment
to Alaska, Hawali or Canada. Prices may vary according to the location.
This privacy statement has been created in order to demonstrate our firm
commitment to protecting customer privacy.
A Special Note About Children
We do not knowingly solicit data from children, nor do we knowingly market to
children. We require that children under the age of 18 use this service only in
conjunction with their parents or guardians.
Information We Collect
If you open an account on our site, we need your contact information including
your name, e-mail address and mailing address. We use your purchase history,
contact information and other registration information to send you information
and to otherwise enhance your shopping experience.
When you visit our website, we also collect some basic information that does not
identify individual users. We use this information to determine our users'
demographics and interests, so that we can better understand and serve our
"Cookies" are small files which store certain information about your activity
on the website and are stored on your computer's hard drive. Our cookies do not
that you are a prior customer, so that you don't have to reenter information
you gave us on your prior visits. Most web browsers automatically accept
cookies, but most allow you to instruct your browser to prevent the use of
cookies. However, if you disable cookies, you will not be able to use certain
features of this website.
Our Use and Disclosure of Your Information
Flowershop.com values its customers and respects their privacy. We collect
customer information in an effort to improve your shopping experience and
to communicate with you about our products, services, contests and promotions.
We do not sell or rent your personal information to third parties.
With permission, we send emails to our users announcing special promotions,
changes in our services or other information we believe will be of interest to
our users. you may opt-out of our email program at any time. Simply send us an
email to email@example.com
with the subject line "Unsubscribe" or click the "unsubscribe" link at the
bottom of one of our promotional emails.
If you send us personal correspondence, such as emails or letters or if other
users or third parties send us correspondence about your activities on our
site. We may collect such information. We may use that information and other
information that we obtain from your use of our site to resolve disputes,
We may share aggregate statistics about our sales, traffic patterns and related
site information with other businesses, but these statistics will include no
personality idenfifying information.
We cannot ensure that all of your private communications and other personally
identifiable information will never be disclosed in ways not otherwise
described in this Privacy Statement. For example, we may be required to
disclose information to the government or third parties under certain
circumstances, or third parties may unlawfully intercept or access
transmissions or private communications. We can (and you authorize us to)
disclose any information about you to law enforcement or other government
officials as we, in our sole discretion, believe necessary or appropriate in
connection with an investigation of fraud, intellectual property infringements,
or other activity that may be illegal or may expose us to legal liability.
This site has security measures in place to protect the loss, misuse and
alteration of the information under our control.
All user credit card information is securely communicated using secure socket
layer (SSL) software, which is the industry standard and among the best
software available for secure commerce transactions.
All user information stored on our server is stored in an encrypted format.
Notwithstanding these efforts, we caution you that "perfect security" does not
exist on the Internet.
If this site contains any links to other websites, we are not responsible for
the privacy practices or the content of such websites.
We may update this privacy statement from the time to time. You should check
this page periodically for changes. By using our site, you consent to the
collection and use of your information by us as described in the privacy
statement Questions and comments. We welcome your questions and comments about
the privacy Statement.
Coupons and Discounts
If you have been given a promotional code to apply to your order, enter the code
into the promo code box at checkout.Please note that promo codes cannot be combined and
are valid on future orders only.