|
Customer Service
Flowershop.com is committed to
extraordinary customer satisfaction. To make your shopping
experience simple, we have provided answers to our most
frequently asked questions.If you do not find the answer to
your question here, you may contact our Customer Care Team the
following three ways:
| By Phone |
- |
Call 1-800-627-0046
|
| By Email |
- |
Email customercare@flowershop.com |
| By LiveChat |
- |
Click on the "Live Chat" button anywhere on our site to chat with a customer
care representative in real time.If the representative is unavailable, you may
leave a message and he/she will return your email as soon as possible. |
Frequently Asked Questions
Ordering
How will I know if my order has been submitted successfully?
How will I know if my order has been delivered?
Can my order be changed or cancelled once it has been placed?
Can I customize my order?
What payment types to you accept?
When will my credit card be charged?
Delivery
Do you provide same-day delivery?
Do you deliver on Sundays?
Do you deliver internationally?
What is your delivery charge?
Policies
Is my credit card information secure on Flowershop.com?
What is your "Satisfaction Guarantee"?
What is your privacy policy?
My Account
I have forgotten my account password. What should I do?
Other
Will my order look exactly like the picture?
What is a "service fee"?
Why do some items on your website have a "shipping fee" instead of a
"service fee"?
Ordering
How
will I know if my order has been submitted
successfully?
You will receive an order confirmation email immediately
after placing your order at flowershop.com. This confirms that your order has
been received and is being processed. If you do not receive an email
confirmation, please check your "junk" or "spam" folder in case the email was
filtered by your Internet service provider. To ensure delivery of
your order confirmation, please add
customerservice@flowershop.com to your address book.
If you do not receive your email confirmation and it is
not in your junk mail folder, please contact us immediately at 1-800-627-0046
to ensure that the order was submitted successfully.
How will I know if my order has been
delivered?
We work with thousands of florists nationwide to ensure
your order is fulfilled on time. Unfortunately, we are not automatically
alerted once a florist has delivered your order. For an update on your order,
please contact customer care at customercare@flowershop.com,
or call us at 1-800-627-0046. You can also click on the "LiveChat" button on
our site to chat with a customer care agent about the status of your order.
Can my order be changed or cancelled
once it has been placed?
If your order has not yet been fulfilled, we will be happy
to make changes to your order. During floral holidays we require all changes or
cancellations at least 24 hours prior to the delivery date. Please submit all
changes/cancellation requests to customercare@flowershop.com,
or call us at 1-800-627-0046.
Can I customize my order?
The products on our website may be slightly modified by
request, but cannot be guaranteed. For example, if the product you select has
pink roses and you prefer red roses, you may add this modification in the
"special instructions" field in checkout. The fulfilling florist will try to
match your request as closely as possible, but custom requests cannot be
guaranteed.
What payment types to you accept?
We accept Visa, Mastercard, American Express, Discover and
PayPal.
When will my credit card be charged?
We will attempt to secure authorization on your credit
card at the point of purchase online. If we receive verification of sufficient
funds, your order will be completed and transferred securely to us. Your
account will be charged on the day of purchase.
Delivery
Do you provide same-day delivery?
Absolutely! Most of our floral gifts are fulfilled by a
florist, so if your order is placed by noon in the recipient's time zone, your
order will be delivered that very day (unless you specify otherwise). If you
place the order after noon, the first available delivery date is the following
day.
Do you deliver on Sundays?
No. Most flower shops are closed on Sundays, so we do not
offer Sunday delivery.
Do you deliver internationally?
Yes, we are capable of fulfilling your order to Canada and
abroad, however this service is available by PHONE only. Please call
1-800-627-0046 to place your international order.
What is your delivery charge?
We charge a service fee of $11.99 for all domestic orders
being fulfilled by a florist. International orders have a $14.99 service fee.
The service fee covers the charges for processing the order and the delivery of
the item. Some items on our website are not delivered by a florist. Rather,
they are shipped via a courier such as UPS or FedEx. In this case, we charge
for the actual shipping cost of the product.
Policies
Is my credit card information secure
on Flowershop.com?
Flowershop.com is a secure online shopping environment.
Please see our policies for more information.
What is your "Satisfaction
Guarantee"?
Sending gifts should be a pleasant experience. We are
committed to your 100% satisfaction, backed by our guarantee. If you are not
happy with your product or experience, we will replace your order.
What is your privacy policy?
We will never share your information with a third party.
Please click here for more information on our privacy policy.
My Account
I have forgotten my account password.
What should I do?
Please click here to request that your password be emailed
to you. Please ensure that customerservice@flowershop.com has been added to
your address book before requesting your password to ensure deliverability.
Other
Will my order look exactly like the
picture?
The fulfilling florist will fill the order as closely as
possible to the picture. However, during certain seasons, the florist might not
have a specific flower pictured in the arrangement. If this is the case, the
florist will substitute the flower with similar flowers.
What is a "service fee"?
We charge an $11.99 service fee for each floral gift
order. This charge covers the fees for processing the order and the delivery of
the item.
Why do some items on your website
have a "shipping fee" instead of a "service fee"?
Some items on our website are not delivered by a florist.
Rather, they are shipped via a courier such as UPS or FedEx. In this case, we
charge for the actual shipping cost of the product.
Copyright © 2005 Flowershop.com
Mothers Day Flowers
|